Gone are the days when communication skills were despised as "calf tenderness." Communicative competence is the most important component of clinical competence, and the desire to acquire and improve communicative competence is an integral element of professionalism. Anthony L. Suchman, MD, MA, professor of medicine at the University of Rochester.
An invitation to online training from Anufriyuk Ksenia Yuryevna (PhD in Psychology)
Learn how to communicate effectively with patients.
Effective communication is essential to working with patients, as evidenced by numerous studies. Communicative competence is recognized all over the world as one of the professionally important qualities of a doctor. The changes taking place in medicine require even experienced doctors to constantly improve their knowledge and communication skills.
As a result of the training
- get acquainted with modern trends in changing the medical paradigm, as well as with research data proving the impact of effective communication on treatment outcomes and satisfaction of both doctors and patients with the care process;
- master and improve very specific, practical communication techniques (tools): joining and involving the patient in the process of interaction, active listening, telling the patient information that is difficult for him, regulating emotional stress and constructively resolving conflict situations;
- assess the level of development of a particular skill in oneself, analyze one's own communication difficulties and areas of development, which in the future will qualitatively improve interpersonal relationships.
How to build a partnership with a patient from the first meeting?
How to get all the clinically relevant information from the patient, making the most of the consultation time?
How to structure the consultation and involve the patient in a joint discussion?
How to correctly deal with untrue ideas, doubts and objections of the patient?
How to respond if the patient talks a lot and / or goes into unnecessary details, distracting from the main idea?
How to communicate with patients experiencing difficult emotional states?
How to regulate the emotional background of the communication process?
Online. Lectures with a presentation, analysis of video materials, practical exercises for practicing communication skills in pairs / mini-groups online.
Candidate of Psychological Sciences, Associate Professor of the Department of Psychotherapy, Medical Psychology and Sexology, North-Western State Medical University. I.I. Mechnikova, Associate Professor, Department of Developmental Psychology and Differential Psychology, St. Petersburg State University.